The training is presented in six parts:
Learning Objectives
- Review the System of Care philosophy.
- Communicate the purpose and objectives of the SOCPR.
- Review the SOCPR implementation procedures.
- Describe the sections of the SOCPR Protocol.
- Increase knowledge of effective interviewing techniques and successful data collection methods.
- Practice rating the Summative Questions.
Additional SOCPR Resources
To conduct a System of Care Practice Review at your location, or if you have questions or comments about this training, contact Mario Hernandez, telephone (813) 974-4651, email hernande@fmhi.usf.edu |
The System of Care Practice Review (SOCPR) was designed to provide a tool for assessing whether system of care principles are implemented at the level of practice where children and their families have direct contact with service providers. More specifically, the purpose of the SOCPR is to collect and analyze data obtained from multiple sources and use this data to determine the extent to which the local service systems, through their direct service workers, adhere to the system of care philosophy. It also provides a measure of how well the overall service delivery system is meeting the needs of children with serious emotional disturbances (SED) and their families.
The SOCPR provides feedback that can enhance quality improvement efforts and is applicable on several levels.
- At the service provider level, the SOCPR is helpful in guiding ongoing staff training and program planning, thereby providing an opportunity for the program or system to improve specific aspects of service delivery. It also provides insight into the service features that promote high family satisfaction with service providers. For example, in one review, families were very satisfied with service providers who provided a personal service approach (e.g., flexible hours for meetings and emergency response) and believed that this approach contributed greatly to their children's improvement.
- At the program level, the SOCPR has been useful in identifying inconsistencies in the implementation of SOC values, such as failure to complete child and family assessments, to prioritize needs by life domains, or to involve families in the creation of service plans. Since these inconsistencies with SOC core values can have an impact on child and family outcomes, it is important that they be identified and addressed in quality improvement efforts.
- At the system level, the SOCPR has identified gaps in service access that prevent families from obtaining the help they need because services are not offered in or near their communities. Review results have also highlighted the need for improved cultural sensitivity and responsiveness in the service system in order to increase the level of comfort families experience in seeking help in the system, and the overall effectiveness of services.
With funding provided through the CMHI National Evaluation and SAMHSA, the USF Logic Model Team provides technical assistance to funded system of care communities at no charge.
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